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  • Q: Shipping FAQ
    How much is shipping for physical items? U.S. shipping: flat $4.99 (edit if you offer Free). International rates are shown at checkout. How long does delivery take? Production (made-to-order): 2–5 business days. Shipping after production: ~3–4 business days U.S., longer internationally. You’ll get tracking by email. Who ships my order? Physical items are produced and shipped by Printful. Digital items are delivered instantly by email/download link. Do you ship internationally? Yes. Delivery times and rates vary by country. Any customs/VAT are paid by the customer at delivery. Can I change/cancel my physical order? We’ll try if it’s within 1 hour of ordering. After production starts, changes/cancellations aren’t guaranteed. Email info@nicolearcha.com ASAP. What if my package is late or lost? Email info@nicolearcha.com with your order number. We’ll investigate with the carrier/Printful and make it right. What if my item arrives damaged or misprinted? We’ll replace it. Send photos + order number to info@nicolearcha.com within 30 days. Do you accept returns/exchanges on physical items? Defective or misprinted items: Yes, within 30 days (we cover return shipping). Change-of-mind or size issues: Not currently (made-to-order). Are digital products refundable? All digital sales are final. If you have trouble accessing your files, we’ll help until it’s resolved. How do I download my digital purchase? Right after checkout you’ll get an email with a download link. Didn’t see it? Check spam or contact info@nicolearcha.com. How do coupon codes and bundles work? Enter your code at checkout. Bundles and promos apply automatically if eligible. Need more help? Email info@nicolearcha.com. We answer within 1–2 business days.
  • Q: Can I access everything on my phone?
    A: Yes — all downloads are mobile-friendly.
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